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  1. How to search for an address or postcode using Postcode Finder. Start typing a postcode or any part of an address and results will start appearing. The more information you provide, the more you'll narrow your search. You can then scroll through the results to select the address you need. Please note: you can only search for UK addresses using ...

  2. Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item.

  3. Posting your franked mail. You can post franked mail in the following places >>. Public post box - in a franking outer envelope (supplied by your machine provider) Alternatively we can come and collect your outgoing mail from your premises each day. We offer regular or one-off collections.

  4. We have a variety of resources to help you with Click & Drop including how to guides and videos

  5. Certificates of posting. You should keep certificates of posting when sending multiple items. These have been designed to make your Post Office® experience smoother and more efficient.

  6. Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...

  7. To use this service simply go to your app home screen, tap Other services > Proof of postage.Tap Add proof of postage and follow the steps through according to which channel you bought your postage through. For items where you want to ensure you will receive a proof of posting you can choose to drop off your item at a Collect+ store, Post ...

  8. Our guide shows how to make sure your mail is labelled and bagged correctly, ready for collection. If you regularly prepare your mail for us on pallets, the pallet presentation guide will help you present it correctly and ensure it meets our standards. We also have a range of YouTube videos detailing how to present your mail correctly:

  9. If you have a Standard franking machine or Smartmeter: Change the date on your franking machine and set the postage to £0.00. On the bottom left- hand corner or shorter edge of the envelope. If using a label, place on the envelope to the left of the original mark covering the incorrect date but not the postage paid.

  10. Tracked Enquiry Form. There are some errors on this page, please scroll down to see more information. • Before completing this form, please ensure that you have checked the latest information on Track and Trace, including the scanned location of your delivery and the photo, if available. • If after 7 working days have passed since the item ...

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