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The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.
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Get help and support with our Redelivery service, including help with item reference numbers, and cancelling or changing a redelivery.
You will be redirected to new URL. Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
Get help with your tracking reference number for UK and international deliveries, including what to do if you've lost your number, or it isn't recognised.
Find out how to make a claim with Royal Mail and information on our compensation policies.
Address your mail fully and clearly and always include the zip code or postcode and the country in English. The country must be written on the last line of the address in CAPITALS rather than using abbreviations. (See Address formats for specific countries). Please also check the size and weight restrictions for the country you are sending to ...
Learn how to change your delivery options for Royal Mail services, such as redirection, missed delivery, and tracking.
To make a complaint call us on 03457 740740 or complete our dedicated form here. Should you wish to cancel your complaint, you can do so here. You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
The easiest methods of doing this are via Royal Mail Click and Drop or via the Post Office ® as outlined below. You will need to complete a customs declaration (CN22 or CN23) for any gifts and goods sent abroad. Items sent without a customs declaration (CN22 or CN23), associated electronic pre advice, or are incorrectly or partially completed ...
