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1. teambuilding.com › blog › customer-experience-book14 Best Customer Experience Books to Read - teambuilding.com

   teambuilding.com › blog › customer-experience-book

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   13 feb 2024 · Customer experience books are guides that teach professionals how to make business transactions painless, pleasurable, and memorable for customers. These works cover topics such as journey-mapping, the psychology behind consumer choices, and experience design.

2. www.qualtrics.com › blog › customer-experience-booksMust-Read Customer Experience Books in 2024 - Qualtrics

   www.qualtrics.com › blog › customer-experience-books

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   30 mag 2024 · Here are a few of 2023’s best customer experience books – the titles that’ll help you exceed customer expectations, deliver exceptional customer experiences, and create more satisfied customers.

   • Autore: Qualtrics

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3. www.medallia.com › blog › best-customer-experience-booksBest Customer Experience Books to Read in 2023 - Medallia

   www.medallia.com › blog › best-customer-experience-books

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   • Be Our Guest: Perfecting The Art of Customer Service
   • Winning on Purpose: The Unbeatable Strategy of Loving Customers
   • I’ll Be Back: How to Get Customers to Come Back Again & Again
   • EF Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
   • The Customer Rules: The 39 Essential Rules For Delivering Sensational Service

   Author: Disney Institute, Theodore Kinni

   Where to read: Amazon

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   Author: Fred Reichheld

   Where to read: Amazon

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   Author: Shep Hyken

   Where to read: Amazon

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   Author: Jeanne Bliss

   Where to read: Amazon

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   Author: Lee Cockerell

   Where to read: Amazon

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4. thecxlead.com › topics › best-customer-experience-books12 Best Customer Experience Books of 2024 - The CX Lead

   thecxlead.com › topics › best-customer-experience-books

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   Here are the best customer experience books for insights on how to build a successful and consumer centric business.

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6. blog.hubspot.com › service › customer-service-booksThe 29 Best Customer Service Books You Need to Read - HubSpot...

   blog.hubspot.com › service › customer-service-books

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   20 ott 2023 · Read these books to learn how to create an exceptional customer experience — featuring real-world case studies and time-tested methods created by industry thought leaders. 1. The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture (2017)

7. www.engati.com › blog › customer-experience-books35 customer experience books you need to read in 2024 | Engati

   www.engati.com › blog › customer-experience-books

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   Want to improve your business's CX substantially in 2024? Here are 35 customer experience books (and two bonus recommendations) that you need to read this year.

8. cocoroco.com › blog › companies15 best reads: customer experience books 2023 - Cocoroco

   cocoroco.com › blog › companies

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   25 gen 2023 · Customer experience books serve as practical guides that offer you actionable insights into how you can transform your CX, offer the best customer care, increase customer satisfaction, boost retention, and plump your bottom line.