Risultati di ricerca
Navigating complex or difficult conversations within your work team requires forethought, planning, and practice. We've offered tips and useful strategies to manage these conversations in a fair and consistent manner.
14 mar 2023 · ComplexCon (versations) is a series of lively panel discussions relevant to today’s youth. Check out season 4 episodes and videos here on Complex.
1 mag 2024 · Tips to manage complex conversations in the workplace. By Hannah Crane. 1 May, 2024. Complex conversations have fast become an essential part of the HR function. Three experts share tips to help facilitate challenging discussions effectively – from legal considerations to guiding leaders.
- Quantitative Results
- Qualitative Results
- Experience of Complex End-Of-Life Care Conversations
- Experience of The Workshop
The demographic analysis of the twenty participants is presented in Table 1;90% of participants had more than 3 years clinical experience. Less than half of the participants had previously attended a communication skill workshop. Participants were surveyed on whether previous exposures were felt to be helpful in their clinical practice. Of those wh...
Thematic analysis from the focus groups provided two key themes in relation to the experience of complex end of life care conversations. Firstly, the development of communication skills and secondly the theme of interprofessional relationships. Within the development of communication skills, four subthemes were elucidated: increased confidence; inc...
Communication skills
The use of key communication tools was identified by participants as helpful in their routine communication. Focus group participants explained how their daily practice had changed following the use of skills such as silence. In addition to the use of silence, summarising was identified by workshop participants as useful in their practice. Summarising in particular was seen as a clear way of building rapport and efficiency establishing shared goals. Allied health clinicians had particularly n...
Confidence
The theme of confidence was present in all medical, nursing and allied health disciplines responses. Given the strength of this theme it was explored further in terms of how it had altered or impacted daily communication. Respondents were able to describe ways in which they recognised times of poor communication and corrected themselves. Exploration around the theme of confidence in communication led to discussions regarding effects on the provision of patient-centred care. The outcome descri...
Self awareness and reflective practice
A key feature raised by multiple participants at the focus group was the role of increased self-awareness. Participants recognised the importance of actively engaging in reflective practice around communication. This was mentioned across all disciplines with particular recognition by junior doctors. Following the communication workshop participants displayed the ability to develop reflective practice during communication. This enabled the participant to utilise the most effective communicatio...
Safety in teaching
The format of the interactive communication skills workshop was identified by all participants as initially disconcerting. Participants found performing in front of colleagues and facilitators challenging. However, they also identified this challenge as a key part of the learning process. Discussion during the focus group identified that despite this initial discomfort, all participants engaged well with the process.
Vulnerability
All disciplines discussed the role of needing to engage with some level of vulnerability in order to get the most out of the workshop.
Interprofessional relationships
Participants identified that completing the session with colleagues outside of their own sphere of practice was beneficial. This was not just from a skills development perspective, but also from a health service provision perspective. All participants in the focus group sessions found the communication skills workshop effective, well run and expressed an interest in future sessions. When asked regarding opportunities for improvement, clinicians expressed an interest in recordings of the works...
- Edward Stephens, Leeroy William, Lyn Li Lim, Judy Allen, Bernadette Zappa, Evan Newnham, Kitty Vivek...
- 2021
22 ott 2019 · If the situation is complex, consider breaking it down into multiple conversations on different days. Your initial pass might just focus on empathy, trying to listen and hear the other person. Next time, share your side and endeavor to build mutual understanding. For the final pass, explore strategies for moving forward.
Complex Conversations: Created by Rich Antoniello, Marc Ecko. With Laura Stylez, Wale, Joe La Puma, Brandon Jinx Jenkins. Celebrities, activists, artists, designers and musicians take the stage at the ComplexCon pop culture convention to discuss the topics that impact youth culture.
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