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  1. Quit Chrome and reopen it: Windows: Press Ctrl + q. Mac: Press + q. Try loading the page again. Tip: You can reopen any tabs that were open before: Windows: Press Ctrl + Shift + t. Mac: Press + Shift+ t. Restart your computer. Programs or apps sometimes get in the way of a page loading correctly.

  2. Check for app updates. Open the Google Play Store app . At the top right, tap the profile icon. Tap Manage apps & devices. Under "Updates available," choose to update all apps or a specific app. Close apps you're not using. You can usually force stop an app through your phone’s Settings app. Settings can vary by phone.

  3. On your Android phone or tablet, go to the Maps app in the Play store. Tap Open in Play store app. Avoid tapping "install" or you'll be redirected to a sign-in screen that doesn't allow skipping. You'll be prompted to sign in. At the top right, tap More Updates. Find "Map - Navigate & Explore", then tap Update.

  4. Fix an Android device that's restarting or crashing. Try the following steps if your phone has any of these problems: Randomly reboots or restarts. Shuts down without restarting. Restarts constantly: Go to the Advanced troubleshooting section. Important: Some of these steps only work on Android 6.0 and up.

  5. On your Windows computer, click the Start menu: or . Open the Windows Settings app. In the "Find a setting" search box, type Firewall. Click Allow an app through Windows Firewall. Click Change Settings. Click Allow another appBrowse. At the top, in the Browse window, type %ProgramFiles (x86)%\Google\Update.

  6. On your Android device, swipe up from the bottom, hold, then let go. To close the Google Play Store app, swipe up on it. To reopen the app, tap Google Play Store app . Press and hold the Power button. Tap Power off or Restart. If your device doesn’t restart, press and hold the Power button until your device turns on again.

  7. Fix a Pixel phone that's restarting or crashing. Try the following steps if your phone has any of these problems: Randomly reboots or restarts. Shuts down without restarting. Restarts constantly: Go to the Advanced troubleshooting section. Important: Some of these steps only work on Android 6.0 and up.

  8. Clear your browser's cache and cookies, then open Gmail again. Check your internet connection. Restart your device. Turn off your Wi-Fi or mobile data connection, then turn it back on again. Tip: For Wi-Fi, if Gmail still does not load, restart your router. Check your router's manual for instructions on how to restart it.

  9. This help content & information General Help Center experience. Search. Clear search

  10. This help content & information General Help Center experience. Search. Clear search